Shipping policy
At ERNEST SHEARER, we prioritize fast, safe, and transparent global shipping for all our premium New Zealand seafood products. Below is our detailed shipping & delivery policy to ensure a smooth and worry-free shopping experience for every customer.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. To preserve the freshness and quality of our seafood, we arrange professional packaging and cold-chain preparation immediately after order placement, minimizing your waiting time and ensuring prompt delivery.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international delivery usually takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we offer an expedited shipping option at checkout. You can select the rush delivery service to shorten your transit time.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your exact delivery destination. The final and accurate shipping fee will be clearly displayed on the checkout pagebefore you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are independently determined by your local customs authorities. These additional charges are the recipient’s responsibility.
We recommend that you check your local import regulations, tax standards, and relevant policies before placing an order to avoid unexpected additional costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt high-strength, shockproof, and fresh-keeping packaging materials specially designed for seafood transportation. Our standardized packaging effectively protects products from extrusion, damage, leakage, and quality deterioration during long-distance transit.
For high-value orders, we provide optional shipping insurance available at checkout. Purchasing insurance offers full protection for your order, bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, severe deformation, or abnormal products, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you discover product quality defects or problems after signing for the package, please notify our support team within 48 hours of delivery. We will verify your issue promptly and provide targeted solutions including returns, exchanges, or compensation services.
7. Professional Customer Support
If you have any inquiries about order processing, shipping status, transit delays, customs clearance problems, or after-sales issues, our professional customer support team is always ready to assist you. Feel free to contact us anytime for fast and professional guidance.
ERNEST SHEARER is committed to optimizing our global logistics system and service standards, delivering fresh, high-quality New Zealand seafood to your door with fast, safe, and reliable shipping services.